Refund Policy

Belle Mere Fitness Refund Policy

At Belle Mere Fitness, we strive to ensure customer satisfaction by delivering high-quality fitness equipment. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand the terms and conditions under which refunds are issued.

Eligibility for Refunds

Refunds are considered under the following circumstances:

  • Non-Delivery – If your order does not arrive within 15 business days from the shipment date, please contact us. We will investigate the issue with the carrier and process a refund if the package is deemed lost.

  • Damaged on Arrival – If your order arrives damaged, you must notify us within 48 hours of delivery with photos of the damaged product and packaging. A refund or replacement will be issued once the claim is reviewed and approved.

  • Defective or Faulty Product – If you receive a defective item due to a manufacturing issue, you must report it within 14 days of delivery. We may require photos or videos demonstrating the defect before approving a refund or exchange.

  • Incorrect Item Received – If you receive the wrong item, we will arrange for a return and offer a replacement or refund.

  • Refunds on Approved Returns – If a return is approved per our Return Policy, a refund will be processed minus the 10% restocking fee and any return shipping costs.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Custom Orders – Custom-built products are final sale and cannot be refunded.

  • Change of Mind – We do not offer refunds for buyers who simply change their minds. Exchanges may be considered per our return policy.

  • Sale or Clearance Items – Items purchased on sale or during promotions are non-refundable.

  • Improper Use or Damage After Use – If a product has been used improperly, assembled incorrectly, or damaged after delivery, it is not eligible for a refund.

Refund Process

To request a refund, follow these steps:

  1. Contact Customer Support – Email us at [insert email] or call [insert phone number] with your order details and the reason for the refund request.

  2. Provide Necessary Documentation – Submit photos, videos, or other supporting documents as required for verification.

  3. Refund Approval & Processing – If your request is approved, refunds will be issued to the original payment method within 5-10 business days after the return is processed (if applicable).

Partial Refunds

In certain cases, a partial refund may be granted:

  • If a product is returned with missing parts or accessories.

  • If the product shows signs of use but is still in working condition.

Chargebacks & Disputes

If you initiate a chargeback without first contacting us, we reserve the right to dispute the claim with supporting order documentation.

For any further inquiries regarding refunds, please reach out to our customer service team at BelleMereFabrications@gmail.com or (430) 247-7983.

Thank you for choosing Belle Mere Fitness!